Privacy Policy
At Berd-i & Sons Software Design, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UAE Federal Decree Law No. 45 of 2021 Regarding the Protection of Personal Data (PDPL) and other applicable UAE regulations.
1. Data Controller
Berd-i & Sons Software Design is the data controller responsible for your personal data. We are registered and operate from Dubai, United Arab Emirates.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Company name and business details
- Project requirements and specifications
- Communication preferences and correspondence history
- Technical information when you use our website (IP address, browser type, device information)
- Voice interaction data when using our AI voice assistant (with your explicit consent)
3. Legal Basis for Processing
Under the UAE PDPL, we process your personal data based on:
- Consent: When you explicitly agree to the processing of your personal data
- Contractual necessity: When processing is required to fulfill our service agreements
- Legitimate interest: For improving our services and communicating relevant updates
- Legal obligation: When required by UAE law or regulatory requirements
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our software development services
- Communicate with you about your projects and inquiries
- Send you important updates, technical notices, and service announcements
- Process payments and maintain accurate billing records
- Analyze usage patterns to enhance our website and services
- Comply with legal obligations under UAE law
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, modification, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and audits
- Employee training on data protection practices
6. Your Rights Under UAE PDPL
In accordance with the UAE Personal Data Protection Law, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete personal data
- Restriction: Request restriction of processing in certain circumstances
- Stop Processing: Request that we stop processing your personal data
- Data Portability: Receive your data in a structured, commonly used format
- Withdraw Consent: Withdraw your consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by UAE law. Project-related data is typically retained for 7 years after project completion for legal and accounting purposes.
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside the UAE. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with the UAE PDPL requirements for cross-border data transfers.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We use Google Analytics to understand how visitors interact with our website.
10. Third-Party Services
We may share your data with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are contractually obligated to protect your data and use it only for specified purposes.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Berd-i & Sons Software Design
Email: contact@berd-i.com
Phone: +971 4 566 9031
Address: Dubai, United Arab Emirates
12. Complaints
If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the UAE Data Office or other relevant regulatory authority.
13. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable UAE regulations. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date below.
Last updated: December 2025